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Documentation Index

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Unmonitored devices are where IT problems start. A missed Windows update, a failing hard drive, or an unauthorized application installation can quietly become a serious incident before anyone notices. DiekerIT’s client monitoring service keeps every device in your fleet visible, up to date, and healthy — so issues are caught and resolved before they cause downtime for your team.
Client monitoring covers Windows PCs, Macs, and mobile devices from a single management platform. You get consistent visibility across your entire device landscape, regardless of operating system.

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What is covered

24/7 device monitoring

Continuous monitoring of device health, performance metrics, and availability. Alerts fire automatically when something goes wrong — without waiting for a user to report it.

Patch management

Automated deployment of operating system and third-party software patches on a defined schedule. You control when updates roll out; DiekerIT ensures they actually happen.

Software management

Remote software installation, updates, and removal across all managed devices. Standardize your software estate and eliminate shadow IT.

Mobile Device Management

Full MDM for iOS, Android, and Windows mobile devices — enroll, configure, secure, and wipe devices remotely as needed.

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Why proactive monitoring matters

Reactive IT support — waiting for something to break, then fixing it — is the most expensive way to run technology. The cost of an unplanned outage almost always exceeds the cost of preventing it.
S.M.A.R.T. disk data and performance trends are monitored continuously. In many cases, a drive can be replaced proactively before it fails and before any data is at risk.
Slow devices reduce productivity. Monitoring identifies machines with high CPU load, memory pressure, or disk bottlenecks — so they can be addressed before users start complaining.
Application crashes, Windows event log errors, and service failures are captured and reviewed. Recurring issues are resolved at the root cause, not just rebooted away.
Devices are checked against your approved software list and configuration baselines. Deviations are flagged, so your environment stays consistent and compliant.

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Patch management in detail

Keeping devices patched is one of the most effective security controls available. It is also one of the most commonly neglected — because doing it manually across dozens of devices is time-consuming and error-prone.
1

Patch inventory

All managed devices are scanned for missing operating system and third-party software patches. You get a clear view of what is out of date across your fleet.
2

Patch scheduling

Patches are deployed on a schedule that fits your business — typically outside business hours to avoid disrupting users. You approve the schedule; DiekerIT handles the execution.
3

Deployment and verification

Patches are pushed remotely and verified. Failed patch installations are flagged and retried or escalated for manual review.
4

Reporting

After each patch cycle, you receive a report showing what was updated, what failed, and the current patch status of each device.

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Mobile Device Management (MDM)

Managing employee phones and tablets requires a different approach from managing laptops. MDM lets you enforce security policies, deploy configurations, and respond to lost or stolen devices — without requiring physical access.

Device enrollment

Enroll iOS, Android, and Windows mobile devices into MDM, either through zero-touch enrollment or user-initiated flows.

Security policies

Enforce screen lock, encryption, app restrictions, and VPN configuration across all mobile devices from a central console.

App management

Deploy approved apps silently to managed devices. Remove apps or access when an employee leaves the company.

Remote wipe

If a device is lost or stolen, trigger a remote wipe to protect company data — selectively for BYOD devices or fully for company-owned hardware.
Without MDM in place, a lost employee smartphone can expose business email, contacts, files, and app credentials with no way to remotely remove that access. MDM closes this gap.

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Getting started

DiekerIT deploys a lightweight agent to each managed device remotely or during an on-site visit. Onboarding is fast and has no impact on end users. Contact DiekerIT to discuss the size of your fleet and your monitoring requirements.
If you are unsure how many devices you actually have or what software is installed on them, the onboarding process itself provides a full inventory — often revealing devices and software that IT teams did not know were active.

Contact DiekerIT

Reach out to get your device fleet under active management.
Last modified on May 22, 2026