You can reach DiekerIT directly by email or book an appointment online. Robin Dieker handles all initial inquiries personally, so you’ll get a direct response from the person who will actually work on your environment.Documentation Index
Fetch the complete documentation index at: https://docs.diekerit.com/llms.txt
Use this file to discover all available pages before exploring further.
Contact options
Email Robin directly
R.Dieker@Dieker.IT — for general IT service inquiries.
Microsoft 365 community
Robin@m365community.eu — for M365 DACH community questions.
Book an appointment
Schedule a consultation at a time that works for you using the online booking calendar.
For general IT service inquiries, use R.Dieker@Dieker.IT. For questions specifically related to the Microsoft 365 DACH community, use Robin@m365community.eu.
How to describe your IT issue
The more context you provide upfront, the faster Robin can assess your situation and come prepared. When you reach out, include:- A brief description of the problem or goal (one to three sentences is enough)
- The Microsoft products or services involved (e.g., Microsoft 365, Azure, Teams, Intune)
- The number of users or devices affected
- Whether it’s an active incident or a planned project
- Any error messages or recent changes to your environment
What happens after you contact us
Initial response
Robin reviews your inquiry and responds, typically within one business day. If you booked via Calendly, you’ll receive a confirmation immediately.
Discovery call
A short call to understand your environment, the problem you’re facing, and your priorities. This usually takes 20–30 minutes and helps avoid unnecessary back-and-forth.
Assessment and proposal
Based on the discovery call, Robin outlines an approach, a time estimate, and any relevant considerations specific to your setup. No generic proposals.